Frequently Asked Questions
Q:	What browser requirements do I need to use PREMIER Online?
A:	To ensure you do not experience difficulties utilizing this website we advise using a browser version listed below or greater. Internet Explorer 5 Netscape 6.2.3 Opera 7.54
Q:	Why am I not receiving email from PREMIER Online Customer Service?
A:	It is possible that your email account includes a "SPAM" block. To remove a "SPAM" block you will need to review your email providers help link or contact your provider. To update your email address online, click on the Cardholder Assistance menu and then select the modify profile link. Enter your new email address in the field provided along with the validation responses and click on the Update button.
Q:	Why is the email I received from PREMIER Online Customer Service blank?
A:	The view settings within your email account are set to "plain text". Update your default view settings to "HTML" to view the email contents. If you are unsure how to change the setting refer to your email account help link or contact your provider.
Q:	What are the format requirements for User Name?
A:	The User Name must be 8 – 12 characters long; it may contain numbers, letters or a combination. User Name is not a case-sensitive field.
Q:	What are the format requirements for Password?
A:	The Password must be 8 – 12 characters long and must contain alphanumeric values.
Q:	Why do I keep getting an error message that my account is already enrolled and I cannot Login?
A:	The system does not recognize the User Name entered. Verify your User Name by clicking on the Forgot User Name? Button and your User Name will be sent to you by email.
Q:	What is a cookie?
A:	Microsoft® describes a cookie as, a very small text file placed on your hard drive by a Web Page server. It is essentially your identification card, and cannot be executed as code or deliver viruses. A cookie’s purpose is to tell the web server that you returned to that Web page.
Q:	I enrolled my account from my home computer; when I try to access it from work I get an error message similar to: access denied, page cannot be displayed, or Border error.
A:	Employers can limit access to sites they feel are inappropriate for the workplace. These error messages are typically what will populate if your employer has restricted websites.
Q:	Why do the charges and payments appear in the wrong columns when I download my statement to Quicken®?
A:	Quicken® 12.0 is required software version for correctly downloading statement data from PREMIER Online. To utilize Quicken® you will need to upgrade to version 12.0.
Q:	How do I change cookie settings and/or set up a trusted site?
A:	Review the list below to find directions to change your browser settings.
	Internet Explorer 4 and 5
	1.   Select "Internet Options" from the Tools menu.
	2.   Click on the "Security" tab.
	3.   Click "Custom Level" button.
	4.   Scroll down to the "Cookies" section.
	5.   Set "Allow cookies that are stored on your computer" to "Enable."
	6.   Set "Allow per-session cookies" to "Enable."
	7.   Click "OK."
	Internet Explorer 6
	1.   Select "Internet Options" from the Tools menu.
	2.   Click on the "Privacy" tab.
	3.   Click on "Edit" button.
	4.   Enter the PREMIER Bankcard, LLC address,             https://www.mypremiercreditcard.com
	5.   Click "Allow."
	6.   Click "OK."
	Netscape Communicator
	1.   Select "Preferences" from the Edit menu.
	2.   Click on "Advanced" under the Category section.
	3.   In the "Cookies" section, set "Accept all cookies."
	4.   Click "OK."
	Netscape 6
	1.   Select "Preferences" from the Edit menu.
	2.   Click on the arrow next to "Privacy and Security" in the Category section.
	3.   Click on "Cookies".
	4.   Set "Enable all cookies."
	5.   Click "OK."
	AOL
	1.   In AOL, click on Settings and select Preferences.
	2.   Click on Internet Properties (www) then select the "Privacy" tab.
	3.   Click on "Edit" button.
	4.   Enter the PREMIER Bankcard, LLC address,             https://www.mypremiercreditcard.com
	5.   Click "Allow."
	6.   Click "OK."
	7.   If there isn't a "Privacy" tab, click on the "Security" tab.
	8.   Click "Custom Level" button.
	9.   Scroll down to the "Cookies" section.
	10. Set "Allow cookies that are stored on your computer" to "Enable."
	11. Set "Allow per-session cookies" to "Enable."
	12. Click "OK."
	If your cookies are turned on, but you are still getting an error message, you may be running software that interferes with cookie usage. Also, particularly if you are connecting at work, your machine may be behind a firewall or proxy server that prevents cookie transmission.
Q: What are the terms of offers currently available?
A: Click here for a listing of offers currently available.
Q: How do I obtain a copy of my credit card agreement?
A: You can request a copy of your credit card agreement by accessing your account on this website and submitting a Cardholder Inquiry from the Cardholder Assistance page. Or you can request a copy by calling Customer Service at 1-800-987-5521.
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